Coronavirus Information 28th October 2020

28th October 2020

This is your daily email to keep you updated on the government’s response to coronavirus (COVID-19).

What to do if a pupil is displaying symptoms of coronavirus (COVID-19)

We have published a list of actions that early years, schools and further education colleges must follow in the event that a child or young person displays symptoms or if they confirm they have tested positive for coronavirus (COVID-19). The action lists are sector specific and print friendly. They can be accessed using these links:

Early years providers, schools, further education colleges and out of school settings can contact the dedicated advice service introduced by Public Health England (PHE) and delivered by the NHS Business Services Authority. This can be reached by calling the DfE Helpline on 0800 046 8687 and selecting option 1 for advice on the action to take in response to a positive case. Callers will be put through to a team of advisers who will inform them of what action is needed based on the latest public health advice.

The Joint Biosecurity Centre has also published action cards to provide the latest instructions for anyone responsible for businesses or organisations on how to identify, report and respond to coronavirus (COVID-19) cases. This includes action cards for the education sector, with more detail about what information your local health protection team may ask you.

The information below hasn’t changed since our last update

Department for Education coronavirus (COVID-19) helpline – opening hours

The Department for Education coronavirus (COVID-19) helpline is available to answer questions about coronavirus (COVID-19) relating to education settings and children’s social care.

Please listen carefully to all of the available options before selecting the most appropriate option for your nursery, school, college or university.

Please select option 1 or 2 if you require specific advice on the action to take to respond to a positive case of coronavirus (COVID-19) in your setting. This option will take you through to a dedicated team of NHS Business Services Authority advisors who will work through a risk assessment with you to identify close contacts and will inform you what action is needed based on the latest public health advice.

Please select option 3 or 4 for any other questions about coronavirus (COVID-19) relating to education settings and children’s social care.

Phone: 0800 046 8687
Opening hours: Monday to Friday from 8am to 6pm
Saturday and Sunday from 10am to 6pm

Look up your unique organisation number (UON)

If you have not received your unique organisation number (UON) for ordering new coronavirus (COVID-19) test kits you can can look it up using your unique reference number (URN) or your UK provider reference number (UKPRN) or by calling the Test and Trace helpdesk on 119

Department for Education guidance

Our guidance to support education providers, local authorities and parents during the coronavirus (COVID-19) outbreak can be accessed using the links below: